Refund and Returns Policy – The Seasoned Shelf

Effective date: September 25, 2026

Thank you for shopping with Seasoned Shelf. Because our products are food items, most spice sales are final. This policy explains when we can offer a refund or replacement.

Customers must contact us at seasonedshelf@outlook.com before sending a return. Approved returns must be sent to the return address provided in our return instructions. Do not send products to our business mailing address unless we specifically instruct you to do so.

1. Food products

For health, safety, and quality reasons, we do not accept returns of spices, seasonings, herbs, blends, or other consumable products that have been opened, used, resealed, or tampered with.

We generally do not offer refunds for:

Change of mind
Preference regarding flavour, heat level, or aroma
Incorrect quantity selected by the customer
Incorrect shipping address provided at checkout
Delays caused by the shipping carrier
Products that were improperly stored after delivery

2. Damaged, defective, incorrect, or unsafe items

Your order arrived damaged
You received the wrong product or quantity
A product is missing
The package appears tampered with
The product is defective, contaminated, or otherwise unsafe
The product’s seal was broken when received

Please email seasonedshelf@outlook.com with your order number, a description of the problem, and clear photos of the product, packaging, shipping label, and any visible damage. Keep the product and packaging until we have reviewed your request.

Depending on the circumstances, we may provide:

A replacement at no additional cost
A refund to your original payment method
Store credit
Another remedy required by applicable law

If the issue resulted from our error or a problem with the product, we will cover reasonable replacement shipping costs.

3. Unopened products

If you receive a non-food item from us, such as a grinder, scoop, storage container, or other accessory, you may request a return within 14 days of delivery, provided that the item is unused, unopened, undamaged, and in its original packaging.

Contact us before sending anything back. We will provide return instructions if your request is approved. Unless the item is defective or we sent the wrong item, you are responsible for return shipping costs.

4. Order cancellations

You may request cancellation before your order has been shipped by contacting seasonedshelf@outlook.com as soon as possible. We cannot guarantee cancellation once an order has entered processing or shipment.

If we approve a cancellation, the refund will be issued to the original payment method. Processing times depend on your payment provider.

5. Refund processing

Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or credit-card provider may require additional time to post the refund.

Original shipping charges are non-refundable unless the order was incorrect, defective, damaged, or otherwise eligible for a remedy under applicable law.

6. Delivery problems

If tracking shows that an order was delivered but you cannot locate it, contact us within 7 days. We may ask you to check with household members, neighbours, the delivery location, or the carrier before we investigate.

We are not responsible for delivery problems caused by an incorrect address, refusal of delivery, or failure to collect a package. If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply.

7. Allergies and ingredients

Please review the product description and ingredient information before ordering. Customers are responsible for checking ingredients and potential allergens with a qualified professional. Contact us before ordering if you need clarification about ingredients or possible cross-contamination.

8. Legal rights

This policy does not limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable Canadian federal, provincial, or territorial law. We will honour applicable rights relating to products that are defective, misrepresented, unsafe, or not fit for their intended purpose.

Canadian businesses generally may set their own voluntary return policies, but they must follow the policy they publish and comply with applicable consumer-protection rules. Online-sales requirements can vary by province, including rules about disclosures, order confirmations, delivery, and cancellation rights.

9. Contact us

Seasoned Shelf
Mailing address: 6 Simmonds Pl, Leduc, Alberta, T9E0T9
Email: seasonedshelf@outlook.com
Phone: (226) 526-4033