Privacy Policy

Effective date: September 25, 2026
Last updated: September 25, 2026

At Seasoned Shelf, we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit seasonedshelf.ca, place an order, contact us, or subscribe to our communications.

1. Information we collect

We may collect:

  • Your name, billing address, shipping address, email address, and telephone number
  • Order details, including products purchased, quantities, prices, and delivery information
  • Payment and transaction details, processed through our payment provider
  • Information you provide when contacting customer service
  • Account information if you create an account
  • Reviews, survey responses, contest entries, or other information you voluntarily submit
  • Technical information such as IP address, browser type, device information, pages viewed, and website activity
  • Cookie and similar tracking information

Please do not send us unnecessary sensitive information, such as health information, through email or website forms.

2. How we use personal information

We may use your information to:

  • Process and deliver your orders
  • Take payments and prevent fraudulent transactions
  • Send order confirmations, shipping updates, and service messages
  • Respond to questions, complaints, and refund requests
  • Create and manage customer accounts
  • Improve our products, website, and customer service
  • Send promotional emails if you have consented or where otherwise permitted by law
  • Administer contests, surveys, or loyalty programs
  • Maintain business records and comply with legal obligations
  • Protect our website, customers, and business from fraud, misuse, or security threats

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances. Canadian privacy principles generally require accountability, identified purposes, consent, limited collection and retention, safeguards, openness, access, and a way to challenge compliance.

3. Consent and marketing communications

By providing information for an order, you consent to its use for processing that order and providing related customer service.

We will request consent where required before sending promotional communications. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the message or contacting us at seasonedshelf@outlook.com. You may continue to receive non-promotional messages, such as order confirmations, delivery notifications, and important service notices.

Withdrawing consent may prevent us from providing certain services, such as processing an order or maintaining an account.

4. Comments, reviews, and other user content

If you submit a product review, comment, testimonial, photo, or other content to Seasoned Shelf, we may collect and display the information you provide, including your name, username, profile image, rating, and the content of your submission.

Please do not include personal information, health information, payment details, or other sensitive information in a public comment or review. Anything you post publicly may be visible to other website visitors and may be copied or shared by them.

We may review, moderate, edit for length or formatting, remove, or decline to publish comments and reviews that are unlawful, misleading, abusive, defamatory, discriminatory, unrelated to our products, or that contain personal or confidential information.

By submitting content, you grant Seasoned Shelf a non-exclusive, royalty-free permission to use, reproduce, display, and publish that content for operating, reviewing, and promoting our business, subject to applicable law. You may request removal of your content by contacting seasonedshelf@outlook.com. Removal may not affect copies already shared or reproduced by others.

If comments or reviews are provided through a third-party platform, that platform’s privacy policy and terms may also apply.

5. Cookies and analytics

We may use cookies and similar technologies to:

  • Keep items in your shopping cart
  • Remember preferences
  • Understand how visitors use our website
  • Measure website performance
  • Detect fraud and improve security
  • Support advertising or marketing, if applicable

You can adjust cookie settings through your browser. Disabling cookies may affect some website features.

Analytics and advertising services we use: Jetpack.

6. When we share information

We may share personal information with service providers that help us operate our business, including:

  • Payment processors
  • Website and ecommerce providers
  • Shipping and delivery companies
  • Email, customer-service, and communication providers
  • Website analytics, security, and fraud-prevention providers
  • Professional advisers, such as accountants, insurers, or lawyers
  • Government authorities or law-enforcement agencies where required or permitted by law

We do not sell your personal information.

Service providers may process information outside your province or outside Canada. Information transferred outside Canada may be subject to the laws of the country where it is processed. We use reasonable contractual, organizational, and technical measures to protect personal information handled by service providers.

7. Payment information

We generally do not store complete credit-card numbers. Payments are processed by Helcim under that provider’s privacy policy and security practices.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, accounting, tax, legal, dispute-resolution, fraud-prevention, and business-record requirements.

When information is no longer required, we securely delete it or make it anonymous, subject to applicable legal and operational requirements.

9. Safeguards

We use reasonable physical, technical, and organizational safeguards appropriate to the sensitivity of the information we hold. These may include access controls, secure service providers, password protections, encryption where appropriate, monitoring, and staff confidentiality obligations.

No method of transmitting or storing information is completely secure. If we experience a privacy breach that creates a real risk of significant harm, we will take steps required by applicable law, which may include notifying affected individuals and the appropriate privacy regulator.

10. Access, correction, and privacy questions

You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information, subject to legal exceptions.

To make a request or ask a privacy question, contact:
Email: seasonedshelf@outlook.com

We may need to verify your identity before responding. We will generally respond within the time required by applicable privacy law. If you are dissatisfied with our response, you may have the right to complain to the privacy regulator with jurisdiction over your matter.

11. Children’s information

Our website is not directed to children under 13, and we do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, contact us so that we can review and delete it where appropriate.

12. Third-party websites

Our website may contain links to third-party websites, social-media platforms, or payment services. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. If a change materially affects how we use personal information, we will provide notice where required by law.

14. Contact us

Seasoned Shelf
Website: seasonedshelf.ca
Mailing address: 6 Simmonds Pl, Leduc, Alberta, T9E0T9
Email: seasonedshelf@outlook.com
Phone: (226) 526-4033