Shipping Policy
Effective date: September 28, 2026
Thank you for shopping with Seasoned Shelf. We carefully pack and ship our spices so they arrive fresh, secure, and ready to use.
Processing Times
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
During sales, holidays, or periods of unusually high demand, processing may take a little longer. We’ll contact you if there is a significant delay.
Shipping Methods and Delivery Estimates
We currently ship orders to addresses within Canada.
Available shipping options may include:
- Standard shipping: Estimated delivery in 3–7 business days
- Expedited shipping: Estimated delivery in 1–3 business days
Delivery estimates begin after your order has been processed and are not guaranteed. Delays may occur because of weather, carrier disruptions, incorrect addresses, customs, or other circumstances outside our control.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery address, order weight, and selected shipping method.
We offer discounted shipping on bulk orders
Order Tracking
Once your order ships, you’ll receive a confirmation email containing tracking information, when available. Tracking updates may take up to 24–48 hours to appear.
Address Changes
Please contact us as soon as possible if you need to change your shipping address. We cannot guarantee that changes can be made after an order has been processed or shipped.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be resent.
Damaged, Missing, or Incorrect Orders
Please inspect your package when it arrives. If your order is damaged, missing items, or contains the wrong products, contact us within 24 hours of delivery at seasonedshelf@outlook.com.
Include:
- Your order number
- A description of the problem
- Photos of the package and products, if applicable
We’ll review the issue and provide a replacement, refund, or another appropriate solution.
Lost or Delayed Packages
If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbours, and your local carrier first. You may also contact the carrier directly.
If your package is significantly delayed or appears to be lost, contact us at seasonedshelf@outlook.com. We’ll do our best to assist, but delivery issues may need to be resolved with the shipping carrier.
International Shipping
International customers are responsible for any customs duties, taxes, brokerage fees, or other charges imposed by their country. These charges are not included in the product price or shipping fee unless specifically stated.
Some spices or food products may be restricted in certain countries. We are not responsible for packages delayed, held, or refused by customs.
Product Freshness
Our spices are packaged in sealed containers designed to help preserve freshness. Store spices in a cool, dry place away from direct sunlight and moisture after delivery.
Contact Us
For questions about shipping or an existing order, contact us at:
Mailing address: 6 Simmonds Pl, Leduc, Alberta, T9E0T9
Email: seasonedshelf@outlook.com
Phone: (226) 526-4033
Seasoned Shelf reserves the right to update this shipping policy at any time.